Date of last update: 15/09/2024
Thank you for shopping in our online store. If you need to return or exchange a product, please read the returns policy below:
1. General conditions
You have the right to return the purchased goods without giving a reason within 14 days from the date of receipt of the order.
The goods must be in their original condition, unused, undamaged and in their original packaging, along with complete documentation (e.g. receipt or invoice).
The cost of return is borne by the customer, unless the return is due to a defect in the goods or an error by our company.
2. Return procedure
To submit a refund request, please contact our customer service:
E-mail address: kontaktsklep@o2.pl
Phone number: +48 666 922 717
The application must include:
Order number,
Description of the product to be returned,
Reason for return.
Once your request is approved, you will receive detailed instructions on how to return your product.
3. Money back
After receiving and checking the returned goods, we will refund the money to your bank account or the payment card used for the purchase. The refund process may take up to 14 business days from the date of receipt of the returned goods.
4. Exceptions
We do not accept returns for:
Goods personalized according to the customer's request,
Products that, for health or hygiene reasons, cannot be returned after opening.
5. Contact
If you have any questions about our returns policy or require assistance with the returns process, please contact us using the details below.
Thank you for choosing our online store and trusting us!
E-mail address: kontaktsklep@o2.pl
Phone number: +48 666 922 717