Returns policy

Date last updated: 15/10/2024

Thank you for shopping in our online store. If you need to return or exchange a product, please see our returns policy below:

General conditions You have the right to return purchased goods without giving a reason within 14 days from the date of receipt of the order. The goods must be in their original condition, unused, intact and in their original packaging, accompanied by full documentation (e.g. receipt or invoice). The cost of return is borne by the customer, unless the return concerns a defect in the goods or an error on our part.

Returns Procedure To request a return, please contact our customer service team:

E-mail: kontaktsklep@o2.pl
Phone: +48 666 922 717
The application must include:

Order number
Description of the product to be returned
Reason for return
Once your request is approved, you will receive detailed instructions on how to return your product.

Refund Once we have received and inspected the returned goods, we will refund the money to your bank account or the payment card used for the purchase. The returns process may take up to 14 business days from the date of receipt of the returned goods.

Exceptions We do not accept returns in the case of:

Personalized goods at the customer's request
Products which, for health or hygiene reasons, cannot be returned after opening
Contact If you have any questions about our returns policy or require assistance with the returns process, please contact us using the details below.

Thank you for choosing our online store and trusting us!

E-mail: kontaktsklep@o2.pl
Phone: +48 666 922 717
We do not accept returns